Delivery
Delivery and returns
We deliver to mainland Spain, the Balearic Islands and mainland Portugal. Free from €60 and on all packs.
Times and prices
| Order | Delivery | Mainland Spain | Balearic Islands | Mainland Portugal |
|---|---|---|---|---|
| Under €60 | €5.95 (Balearic Islands: €6.95) | 1-2 working days | 2-3 working days | 24-72 h |
| €60 or more | Free | 1-2 working days | 2-3 working days | 24-72 h |
| Any pack | Free | 1-2 working days | 2-3 working days | 24-72 h |
Delivery
Free delivery from €60 and on all packs
Where we deliver
We deliver to mainland Spain, the Balearic Islands (Mallorca, Menorca, Ibiza and Formentera) and mainland Portugal. For now we do not deliver to the Canary Islands, Ceuta, Melilla, Madeira or the Azores, or outside Spain and Portugal.
Where is my order?
Message us on WhatsApp or email info@nutrigains.es with your order number and we will tell you where it is.
Returns
You have 14 calendar days from receiving your order to cancel your purchase. For hygiene and food safety reasons, products must be unopened, with their seal intact.
To make a return, email us at pedidos@nutrigains.es with your order number. You will find all the details in our returns policy.
If the seal arrives broken or a product is missing
All our parcels are sent out closed with a security seal: a tape that leaves a visible mark if anyone peels it off. That way you can tell at a glance whether the box has been opened along the way.
When you receive your order, check the seal before opening the box. If it is broken, torn, peeled off or not in perfect condition:
- Do not open the parcel or handle its contents.
- Take 7 photos: one of each of the 6 sides of the box, showing the condition of the seal and any damage, and another clearly showing the shipping label (with the tracking number and your details) next to the seal.
- Send them to us within 48 hours of delivery at info@nutrigains.es or on WhatsApp, with your order number.
We will look into it with the courier and let you know what happens next: we will either send you what is missing or arrange the return.
Important: these photos help us make a claim with the courier. Even if you cannot send them within that time, you keep all your guarantee rights. If the seal arrives intact but something is missing, write to us too with your order number and we will look into it.
If something arrives damaged
If a product arrives damaged or is not what you ordered, write to us with your order number and a photo, and we will sort it out with you.