Terms and conditions of sale and use
Last updated: 28 October 2026
These terms govern the purchase of products on nutrigains.es. Please read them before placing your order: by ticking the acceptance box and clicking the “Buy and pay” button, you accept them. You can save or print them from this page.
1. Who is selling to you
Nutri Gains S.L., Spanish tax ID (NIF) B75769281, with its registered address at Ctra. Nacional II nº 2, Els Hostalets (Llers), 17730 Girona (Spain). Email: info@nutrigains.es. Phone and WhatsApp: +34 619 775 659. Spanish General Health Register of Food Businesses and Food (RGSEAA): 26.025358/GI and 40.094174/GI. You will find the rest of our details in our legal notice.
2. Who can buy, and in which languages
Anyone aged 18 or over with the legal capacity to enter into contracts and with a delivery address in one of the areas we deliver to (section 7) can buy from us. The details you give us must be true and complete.
You can place your order and receive the contract information in Spanish, Catalan, Portuguese, French or English: in the language you choose on the website.
3. Products
We sell food supplements and sports nutrition products. Each product page shows its ingredients, directions for use and warnings; the label on the pack always prevails. Photos are for illustration only and the pack design may vary slightly between batches.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose, and keep the products out of the reach of young children. If you are pregnant or breastfeeding, take medication or have a medical condition, check with a healthcare professional first. Check the allergens on the label.
Products are subject to availability. If, after you have placed your order, a product turns out to be unavailable, we will let you know and refund what you paid for it without delay.
4. Prices, discounts and promotions
Prices are in euros and include VAT. Delivery charges are shown before you pay and are added to the total. The price applied is the one shown when you place your order.
Packs, multi-buy discounts and promotional codes apply on the conditions shown on the website and in the basket at any given time, and cannot be combined unless stated otherwise.
If a price contained an obvious error (for example, a product at €0), we will tell you before dispatching the order and you can either confirm it at the correct price or cancel it at no cost.
5. How to buy
- Add the products to your basket.
- In the basket, check the products and quantities and, if you have a code, apply it.
- At checkout, enter your details and delivery address and choose your payment method.
- Review the summary: until you click the final button, you can go back and correct any details.
- Accept these terms and click the “Buy and pay” button. Placing an order means you are obliged to pay for it.
When you finish, you will see the confirmation page and we will send you an email with a summary of your order: the contract is concluded at that point. We keep the electronic record of your order; you can view it in My account, if you have one, or ask us for it by email.
6. Payment methods
- Credit or debit card, via Stripe.
- Apple Pay and Google Pay, on compatible devices and browsers, also via Stripe.
- Amazon Pay, with your Amazon account.
You pay when you confirm your order. It is processed over an encrypted connection and we never see or store your full card details. Your bank or the payment provider may ask you for additional verification (for example, in your banking app).
7. Delivery
We deliver to mainland Spain, the Balearic Islands and mainland Portugal. For now, we do not deliver to the Canary Islands, Ceuta, Melilla, Madeira or the Azores, or to any other country (including the United Kingdom).
| Destination | Usual delivery time | Orders under €60 | Orders of €60 or more, and packs |
|---|---|---|---|
| Mainland Spain | 1-2 working days | €5.95 | Free |
| Balearic Islands | 2-3 working days | €6.95 | Free |
| Mainland Portugal | 24-72 h | €5.95 | Free |
All amounts include VAT. Delivery is free on orders of €60 or more (including VAT, after discounts) and on any order that includes a pack. Delivery times are approximate; in any case, we will deliver your order within 30 days of confirming it and, if we cannot, we will let you know and you can cancel it and get your money back.
All our parcels are sealed with security tape. When your order arrives, check the tape before opening the box: if it is broken or damaged, do not open the box; take photos of its six sides and of the shipping label next to the tape, and send them to us within 48 hours of delivery at info@nutrigains.es or by WhatsApp, with your order number. We need them to claim from the courier; this does not limit your statutory rights.
The products become your responsibility once they are received by you or by the person you named.
8. Right of withdrawal
You have 14 calendar days from receiving your order (or the last product, if they arrive separately) to withdraw from the purchase without giving any reason.
For health protection and hygiene reasons, only products that are still sealed can be returned: under Article 103(e) of the consolidated text of the Spanish General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), which transposes Directive 2011/83/EU, there is no right of withdrawal for sealed goods that have been unsealed after delivery.
To withdraw, tell us by email at pedidos@nutrigains.es (you can use the model form in our returns policy if you wish) and send the products back to us within the following 14 days. You pay the cost of returning them.
We will refund what you paid, including delivery charges, without undue delay and no later than 14 days after you tell us of your decision, using the same payment method you used. We may wait until we receive the products, or until you show us that you have sent them, before refunding you. You will find all the details in our returns policy.
9. Guarantee and faulty products
We are liable for any lack of conformity of the products under the consolidated text of the Spanish General Law for the Defence of Consumers and Users. If a product arrives damaged or faulty, or is not what you ordered, email us at info@nutrigains.es with your order number and a photo: we will cover the costs and send you the right product or refund your money, whichever you prefer.
As these are foods, conformity is assessed taking into account their best-before date and whether they have been stored as indicated on the label.
10. Customer service and complaints
For any question, problem or complaint, write to us at info@nutrigains.es, message us on WhatsApp at +34 619 775 659 or write to our registered address. We will give you a reference number and reply within one month at the latest. Nutri Gains S.L. is not a member of any alternative dispute resolution body. If we do not resolve your complaint, the competent body is the Junta Arbitral de Consum de Catalunya (consum.gencat.cat), although we do not commit to taking part in its procedure. If you live in Portugal, you can also ask the European Consumer Centre for help. As a consumer, you can also contact the consumer protection services where you live.
11. Use of the website and personal data
Use of the website is governed by our legal notice. We process your data as explained in our privacy policy and use the cookies described in our cookie policy.
Product reviews
Anyone can review a product on its page with their name and email address; we do not check whether they bought the product. We read every review before publishing it, only to remove insults, personal data or advertising, and we publish all the others, positive or negative. We do not pay for reviews or offer discounts in exchange. Reviews in other languages are translations of the original.
12. Changes to these terms
We may update these terms. Each order is governed by the terms that were published when you placed it.
13. Governing law and courts
These terms are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the country where you are habitually resident. If you are a consumer, you may bring proceedings before the courts of your place of residence. In all other cases, the parties submit to the courts of Girona.